We have reviewed the past period together with our teams. In this piece we want to share with our partners both the steps we took during the year and the priorities we have set for the period ahead.
What we did this year
- The product range grew by 22%. We deepened coverage particularly in heavy vehicle brake groups, emissions system components and electric commercial vehicle parts.
- The new logistics centre went live. With 14,000 m² of covered space and 45,000 stock lines, order picking time fell by 40%.
- The ordering platform was renewed. VIN-based parts lookup and real-time stock visibility went into service.
- The export network reached 18 countries. We entered four new markets during the year.
- The dealer network expanded. With our new branch, we now operate five physical service points.
- The technical training programme began. Over 70 technicians and sales staff completed first-term training.
What we learned
The clearest thing we saw this year is that price is not our customers' only priority. Being able to source a part, source the right part, and source the same part three years later is becoming more decisive for fleet operators than a price difference. That is why we put stock depth and supply continuity ahead of short-term price competition.
The second lesson was that after-sales support matters as much as the product. Analysing support requests showed that a significant share of problems came from incorrect diagnosis and faulty fitting; the technical training programme grew directly out of that finding.
Priorities for the period ahead
- Widening the coverage and improving the accuracy of the cross-reference database
- Extending the fleet management programme to more customers
- Running the second term of the technical training programme regionally
- Deepening the electric commercial vehicle range in line with field demand
- Completing distributor structures in two new export markets
We thank every dealer, fleet customer, supplier and colleague who placed their trust in us during this period. Your feedback will continue to shape the plan for the next one.
